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General
Time is precious, and for many this means that the cost of hiring a cleaning company is minimal in comparison to the value. Not only do you get a professionally cleaned home, but your schedule is now free to spend time with family, take part in events, or even earn more hours at work
Simply click the “Book Now” button, provide your details (name, address, phone number, home size, and any additional requests), and in just 60 seconds, you’ll be on your way to a spotless, happy home. We’ll confirm your appointment and arrival time by the end of the same business day.
Absolutely! Our cleaning teams are trained to work with dogs, cats, and other pets. We’re a pet-friendly service, so just let us know in the booking notes what animals you have at home.
Payment is required to confirm your professional home cleaning booking.
When booking your cleaning service, we kindly ask that parking be made available for our cleaning teams.
In areas like Sydney’s CBD, North Sydney, Surry Hills, Chippendale, Ultimo, Glebe, Kings Cross, and Redfern, parking can be difficult to find. Our cleaning team arrives fully equipped with cleaning supplies, chemicals, and other necessary tools, so walking long distances to access your home is not practical.
We ask that parking be arranged in advance, and if any parking fees apply, these will be added to the cost of the booking.
We will confirm these details with you before our team arrives.
Yes, when you book a cleaning service, our team will bring all the necessary equipment and cleaning supplies to make your home spotless, at no extra cost.
However, if you’d prefer us to use your own products or equipment, just let the cleaners know on the day, and they’ll be happy to accommodate. We can even use eco-friendly or organic cleaning products if that’s your preference.
For a standard cleaning, we require at least 2 cleaners per job. However, depending on the size of the job, more cleaners may be needed to ensure it’s completed on time. For smaller tasks like studio apartment cleanings, 2-bedroom cleanings, or touch-up jobs, one cleaner may be sufficient.
Our cleaners are usually quite punctual, but to account for traffic or other unforeseen delays, we provide a one-hour arrival window. After you make your booking, if there’s any delay, we’ll contact you to update you on the new estimated arrival time.
No, not at all! You can choose to stay or head out and enjoy your free time. Just leave us a key, and we’ll take care of the cleaning! CleanArtex is here to make your life easier.
At CleanArtex, we strive to ensure all appointments are handled promptly and by a professional team. To help us maintain this, we require 24 hours’ notice for cancellations without any fees. Cancellations made within 24 hours of your scheduled service result in lost work for our teams.
If a cancellation occurs on the day of your appointment, a $50 fee will apply. Additionally, cancellations made at the door without prior notice will incur a full-price cancellation fee.
Of course! At CleanArtex, we take every precaution to ensure our staff is trustworthy and professional. All team members undergo comprehensive background checks and hold valid police clearances. We prioritize hiring individuals with prior experience, who then participate in a personal interview with our management. They also complete extensive training focused on customer service, professional conduct, and safety protocols. You can rest assured that our team is dependable, secure, and committed to excellence.
Our team is dedicated to ensuring your satisfaction, always striving to meet your expectations and bring a smile to your face. This commitment is the foundation of our 100% Satisfaction Guarantee. If you’re not happy with our service, we’ll make it right.
For any escalations:
- You have 24 hours to contact us at 0421 961 624 and provide detailed feedback or concerns.
- For Move-in/Move-out services, we offer a 48-hour flexible period.
- A follow-up cleaning appointment will be scheduled on the next business day to address your concerns.
- If issues persist after the second appointment, we will escalate the matter to our management. If we are unable to resolve the problem, we will offer a credit or refund.
Our services do not include wet wiping of light bulbs, floor resurfacing/waxing/refinishing, putting away dishes, moving large furniture, heavy mould removal, ceiling cleaning, removing permanent stains from timber, marble, or other delicate surfaces, large-scale rubbish removal, or excessive cleaning of outdoor areas and wall cleaning.
