Skip to content 
FAQ
General Question
Have more questions? We're here to help anytime!
Partnership Question
Interested in partnering with us? Get in touch!
Order Question
Have questions about your order? Contact us!
Deep Cleaning
A deep clean is ideal for first-time customers or those who haven’t had their home professionally cleaned in the past three months. This service goes beyond regular cleaning by thoroughly tackling areas that may have built up dirt, grime, or dust over time. It focuses on a detailed and intensive cleaning of all surfaces, including hard-to-reach spots, deep cleaning of carpets, upholstery, and scrubbing areas that typically aren’t covered in regular cleaning sessions. It ensures your home is spotless and fresh from top to bottom.
Simply click the “Book Now” button, provide your details (name, address, phone number, home size, and any additional requests), and in just 60 seconds, you’ll be on your way to a spotless, happy home. We’ll confirm your appointment and arrival time by the end of the same business day.
We recommend scheduling a deep clean every three months to stay on top of household maintenance. This ensures that your home remains fresh and well-maintained, as deep cleaning helps address areas that accumulate dust, dirt, and grime over time. Regular deep cleaning not only keeps your home spotless but also prevents buildup in hard-to-reach spaces, ensuring a healthier and more comfortable living environment. By keeping up with a deep clean every few months, you can make routine maintenance easier and avoid overwhelming cleaning tasks.
No, not at all! You can choose to stay or head out and enjoy your free time. Just leave us a key, and we’ll take care of the cleaning! CleanArtex is here to make your life easier. Time for a victory dance!
You can reschedule or cancel your deep cleaning appointment free of charge as long as it’s done within 24 hours of the scheduled time. If you cancel or reschedule less than 24 hours before the appointment, or if the cleaner arrives at your location and the appointment is canceled on-site, a full cancellation fee will apply. This policy ensures that we can manage our schedule and allocate resources efficiently while providing the best service to all our clients.
While our deep cleaning service is comprehensive, certain tasks typically included in our end-of-lease cleaning, such as oven cleaning and interior window cleaning, may not be covered. For a full list of what is included and excluded, please visit our website. https://cleanartex.com.au/
Absolutely! Our cleaning teams are trained to work with dogs, cats, and other pets. We’re a pet-friendly service, so just let us know in the booking notes what animals you have at home.
Of course! At CleanArtex, we take every precaution to ensure our staff is trustworthy and professional. All team members undergo comprehensive background checks and hold valid police clearances. We prioritize hiring individuals with prior experience, who then participate in a personal interview with our management. They also complete extensive training focused on customer service, professional conduct, and safety protocols. You can rest assured that our team is dependable, secure, and committed to excellence.
Our team is dedicated to ensuring your satisfaction, always striving to meet your expectations and bring a smile to your face. This commitment is the foundation of our 100% Satisfaction Guarantee. If you’re not happy with our service, we’ll make it right.
For any escalations:
- You have 24 hours to contact us at 0451 550 849 and provide detailed feedback or concerns.
- For Move-in/Move-out services, we offer a 48-hour flexible period.
- A follow-up cleaning appointment will be scheduled on the next business day to address your concerns.
- If issues persist after the second appointment, we will escalate the matter to our management. If we are unable to resolve the problem, we will offer a credit or refund.
